In the fast paced world of technology and business, partnerships are the invisible threads that connect to foster strong, resilient outcomes. ServiceNow CSO Brian K. Tuskan recently tasked Alert Enterprise with solving the organization’s critical challenges around physical security and access control. This collaboration not only highlights the strength of our solutions but also underscores the immense value they bring to organizations worldwide
The challenge
When Brian took on his role at ServiceNow over a year ago, he faced significant challenges: The organization lacked an agile access control system, which made it difficult to secure identities, enforce access policies, and manage visitors effectively. ServiceNow needed a robust, scalable solution that could seamlessly integrate with its existing workflows and enhance physical security operations.
The solution
Recognizing the need for a transformative solution, Brian turned to Alert Enterprise, and our team went to work addressing these challenges. we delivered a comprehensive and scalable cloud solution that was built into ServiceNow’s screens and workflows. Alert Enterprise Guardian on the ServiceNow platform
The Last Mile in workforce experience and workplace access automation
Alert Enterprise Guardian on the ServiceNow platform provides multi faceted benefits, delivering the Last Mile in workforce experience and workplace physical access automation. Out of the box use cases include:
- Hire-to-Retire Automation: Streamlined workflows from HR systems for necessary approvals, badge issuance and printing
- Role-Based Access Assignment and Removal: Efficient management of access requests and approvals.
- End User Portal/Approvals: Simplified requests for new or replacement badges, location access, door PIN resets and information updates.
- Access Reviews: Comprehensive reviews by area admins or managers with filters based on location, department or access usage.
- Badge Admin Workspace: Centralized management of cardholders, access assignments, badge issuance and activation/deactivation.
- Temp Worker/Vendor Access Management: Seamless onboarding and offboarding with access management
- Reports/Dashboards: Detailed reports for area owners, security admins, audits, application admins and badge events.
- Real-Time Integration: Bi directional integration with physical security systems, ensuring real time updates and controls.
Click below to learn more about our partnership with ServiceNow.
The outcome
This partnership digitally transforms ServiceNow’s physical security operations, making the organization more agile and efficient. Tuskan expressed his gratitude for the collaborative effort, highlighting the significant improvements achieved through this strategic alliance.
Looking ahead
ServiceNow isn’t the only organization wanting to unify and simplify their access control. Designed to solve businesses’ physical security challenges, Guardian on the ServiceNow platform enhances operational efficiency and ensures a robust security posture tailored to meet the specific needs of CSO and CISO departments. Ready to secure your own transformation?
