Unlock the Best of Workplace Access and Visitor Management with Guardian on ServiceNow
March 19, 2025
As technology evolves and organizations grow, so do the challenges of securing physical access while maintaining a seamless workplace experience. Outdated manual processes, compliance gaps and inefficient visitor management solutions pose significant security risks and operational challenges that businesses can no longer overlook.
To that end, we’re excited to unveil the latest updates to Guardian by Alert Enterprise on ServiceNow — a comprehensive workplace experience solution seamlessly integrating digital identity, IT security controls and physical access governance into one unified platform. This empowers enterprises to simplify security processes while improving both safety and efficiency.
What’s New in Guardian on ServiceNow?
1. Visitor Management: Strengthening Security & Enforcing Compliance at the Front Door
For CISOs and IT security teams, unmanaged visitor access presents a serious risk: unknown individuals, paper logs and manual processes create security blind spots and compliance challenges. The new Visitor Management module in Guardian on ServiceNow eliminates these gaps by automating identity verification, access provisioning and policy enforcement at every entry point.
With Guardian’s Visitor Management, enterprises can:
- Strengthen their security posture: Enforce identity verification and visitor approvals before access is granted, preventing unauthorized entry.
- Ensure regulatory and policy compliance: Automate visitor screenings, NDA sign-offs and compliance checks for industries with strict security requirements.
- Reduce administrative burden: Replace manual check-ins with self-service registration and digital approvals, streamlining the process for security teams.
- Enhance visibility and audit readiness: Maintain a real-time visitor log with detailed access records for reporting and audits.
With Guardian’s Visitor Management on ServiceNow, enterprises can take a proactive, automated approach to securing their facilities — ensuring only verified, authorized individuals gain access while eliminating the inefficiencies of traditional visitor processes.
2. Mobile Wallet Credentials: Strengthening Security & Eliminating Badge Vulnerabilities
Physical access control must evolve beyond traditional badges and keycards, which are prone to loss, theft and cloning. Mobile Wallet Credentials provide a more secure, scalable and user-friendly alternative by enabling employees and visitors to use their smartphones as access credentials.
With NFC Wallet integration, organizations can:
- Real-time badge and credential management: Revoke or adjust access automatically when roles change.
- Automated access reviews: Keep high-security zones compliant with scheduled periodic access reviews.
- Strengthen zero trust security: Integrate multi-factor authentication (MFA) and conditional access policies for a risk-based access approach.
- Enhance identity assurance: Credentials are cryptographically secured and tied to verified user identities, aligning with IT security policies.
- Streamline user experience: Employees and visitors tap their phones for instant, contactless access—no need for physical badges.
By integrating Mobile Wallet Credentials, Guardian on ServiceNow helps enterprises modernize access management, improve security postures and reduce administrative burdens — all while enhancing the workplace experience.
3. Extending IT GRC and Automation to Physical Access
In addition to the new visitor and mobile credentialing features, Guardian on ServiceNow sets the standard for IT-powered governance for physical access control by automating:
- Onboarding and role-based access: Grant access instantly based on HR and IT roles.
- Real-time badge and credential management: Revoke or adjust access automatically when roles change.
- Self-service access requests: Empower employees and contractors to manage their access needs through a centralized portal.
- Automated access reviews: Keep high-security zones compliant with scheduled periodic access reviews.
- Security event reporting: Gain real-time insights into badge activity, alarms and security anomalies.
Why CISOs and CSOs Choose Guardian on ServiceNow
Security leaders face increasing pressure to protect physical spaces, enforce compliance and streamline identity access — all while reducing complexity and operational overhead. Guardian on ServiceNow delivers a unified, automated security solution for seamlessly integrating HR, IT and physical security to ensure only the right people have the right access at the right time.
With Guardian on ServiceNow, enterprises can bridge the gap between physical and cybersecurity by unifying digital identity management and physical access control for a more comprehensive security approach. This integration also strengthens governance and compliance by automating critical processes such as real-time access controls, badge deactivation, visitor vetting and security audits. By eliminating manual access processes, enterprises can reduce the administrative burden associated with access requests, approvals and reviews through fully automated workflows. Additionally, Guardian enhances security visibility and incident response by providing real-time insights into badge activity, visitor logs and security anomalies, which allows for proactive risk mitigation. Ultimately, it delivers a frictionless workplace experience, improving security without disrupting productivity — enabling employees, contractors, and visitors to move easily without bottlenecks.
